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Spalding Labs - Fly Control
Spalding Labs - Fly Control

Customer Service



CONTACT DOGS Unlimited -

Please LOGIN to to Your Account or sign in as a NEW USER. By doing so not only will you be able to utilize our customized Contact Us Form but you will also be able to take advantage of a whole host of added benefits.

If you would rather not create an account you may contact DOGS Unlimited using any of the following methods...

Mailing Address (USPS mail and shipments)-

DOGS Unlimited LLC
PO Box 570
Hudson, CO 80642

Street Address -(UPS, FEDEX, etc. type of shipments)

DOGS Unlimited LLC
725 Cedar St
Hudson, CO 80642

Toll Free -

800/338-DOGS (3647)

Email -

customerservice@dogsunlimited.com


SATISFACTION GUARANTEED -

And as always - The DOGS Unlimited GUARANTEE: You must be satisfied! If you're not, return the goods within 30 days and a replacement, substitution or refund (your choice) will be en-route as soon as we receive the returned merchandise.


NO HASSLE RETURNS -

Returns at DOGS Unlimited are NO HASSLE. Simply print out our NO HASSLE RETURN FORM, fill out the necessary information and remove the Return Address label and apply it to the box.


RETURNS AND EXCHANGES -

If you are not satisfied for any reason, return your goods within 30 days in the original packaging in its original unused condition, and a replacement, substitution or refund will be provided. We understand that sometimes products just don’t work out. If you are unhappy with your purchase after 30 days, we will gladly offer a replacement, substitution or refund at our discretion on a case by case basis, less a possible restocking fee of 20% or more. In any instance, if there is a difference of $5.00 or less in your favor, DOGS Unlimited will classify this as a store credit which can be used on a future purchase. CUSTOM ORDERS AND CUSTOMIZED ITEMS ARE NOT ELIGIBLE FOR RETURN.*

To be eligible for a return, items must be received in our warehouse in their original purchase condition, including the original product packaging, manufacturer’s container, documentation, warranty cards, manuals and all accessories. Any item that you received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer’s containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. All returns are subject to our inspection. Items marked “Final Sale” cannot be returned.

If you would prefer to exchange an item we will gladly ship you a replacement product (shipping cost is extra). For your protection we highly recommend that you insure your package against loss and request a delivery confirmation or tracking option. We suggest using a mailing service that offers tracking capability such as UPS, FEDEX, or the USPS (with the USPS you must request a tracking number) to ensure that the items you send are able to be tracked to our warehouse. Or use the shipping label in the reverse side of this page. Unfortunately we cannot be responsible for any return shipment that is lost or damaged in transit to us. Regardless of which method the customer uses to return an item to our warehouse (FEDEX, UPS, USPS, our RETUREN LABEL included in the order) the customer is responsible for all costs of shipping and insuring a return.

For any item that is returned for a refund or exchange which was purchased with a FREE SHIPPING offer, our cost of shipping the item to you will be deducted from your refund or from the value of the exchange.


*Products that offer nameplates or other personal customization as an option for purchase ARE NOT RETURNABLE if they have been customized as such, WITH THE EXCEPTION OF regular stock dog collars with personalized nameplates. These are eligible for return or exchange, however, a drilling fee will be deducted from your refund amount. The value of the nameplate will not be reimbursed in any form. Drilling fee will not be charged for an exchange in most cases.


GIFT CERTIFICATE REDEMPTION -

You may redeem your DOGS Unlimited Gift Certificate by either calling our Customer Service Department at 800/338-DOGS (3647), online by entering your Gift Certificate number and amount in the Gift Certificate Redemption area at Checkout or including it with a mail-in order.

Entering your gift certificate number and amount online does not automatically verify the accuracy of the gift certificate number and the amount of the gift certificate. This process is done when your order has been downloaded and checked for accuracy. Once this has happened your gift certificate will be verified for accuracy and the appropriate amount will be deducted from the total amount of your order. If there is any remaining on your gift certificate this will be applied to future orders as an in store credit. If your gift certificate amount available does not equal or exceed the total owed for your order you will need to include a valid credit card number.

You may also make an order online and then choose to print it out and send it to us at the address above. If you would like to pay all or part of the order using a gift certificate simply include the gift certificate with your order and we will take it from there.


SHIPPING INFORMATION -

We strive to do the very best we can to get your order to you in a timely fashion. Most orders will ship within 24 hours of us receiving them. If you happen to have included some items from our DOGS Unlimited Custom Shop these will take longer. To review all of our shipping information please click HERE.


ORDERING GIFT CERTIFICATES -

DOGS Unlimited offers our gift certificates in a multitude of denominations that we think will satisfy most of our customers. IF you would like to order a gift certificate in a pre-determined amount please click HERE.

On the other hand, if you need a gift certificate for that someone special and we do not have the denomination that meets your needs simply give our customer service a call at 800-338-DOGS (3647) and they will get you what you need right away.

And as always our Gift Certificates come with FREE Shipping.
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