Guarantee & Return Policy
Return & Exchange Policy
RETURNS AND EXCHANGES
If you are not satisfied for any reason, return your goods within 30 days in the original packaging in its original unused condition, and a replacement, substitution or refund will be provided. We understand that sometimes products just don’t work out. If you are unhappy with your purchase after 30 days, we will gladly offer a replacement, substitution or refund at our discretion on a case by case basis, less a possible restocking fee of 20% or more. In any instance, if there is a difference of $5.00 or less in your favor, DOGS Unlimited will classify this as a store credit which can be used on a future purchase. CUSTOM ORDERS AND CUSTOMIZED ITEMS ARE NOT ELIGIBLE FOR RETURN.*
To be eligible for a return, items must be received in our warehouse In their original purchase condition, including the original product packaging, manufacturer’s container, documentation, warranty cards, manuals and all accessories. Any item that you received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer’s containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. All returns are subject to our inspection. Items marked “Final Sale” cannot be returned.
If you are requesting a refund, once your return has been inspected by our Returns Department and all is in order we will complete the refund process within the next 10 business days.
If you would prefer to exchange an item we will gladly ship you a replacement product (shipping cost is extra). For your protection we highly recommend that you insure your package against loss and request a delivery confirmation or tracking option. We suggest using a mailing service that offers tracking capability such as UPS, FEDEX, or the USPS (with the USPS you must request a tracking number) to ensure that the items you send are able to be tracked to our warehouse. Unfortunately we cannot be responsible for any return shipment that is lost or damaged in transit to us. The customer is responsible for the cost of shipping and insuring a return.
For any item that is returned for a refund or exchange which was purchased with a FREE SHIPPING offer, our cost of shipping the item to you will be deducted from your refund or from the value of the exchange.
*Products that offer nameplates or other personal customization as an option for purchase ARE NOT RETURNABLE if they have been customized as such, WITH THE EXCEPTION OF regular stock dog collars with personalized nameplates. These are eligible for return or exchange, however, a nameplate drilling fee will be deducted from your refund amount. The value of the nameplate will not be reimbursed in any form. Drilling fee will not be charged for an exchange in most cases.
CUSTOM ORDERS AND CUSTOMIZED ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE
VDD-GNA BREED TEST FLASH/THUMB DRIVES ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE
SPECIAL ORDERS -
From time to time we will special order items into our warehouse for our customers. These items may include unique items, specialty items, items that are not on our website or in our catalog (but not always), or discontinued items. If we accept an order for a Special Order Item and that item is returned there is an automatic 20% restocking fee for said item.
Also, there is NO Free Shipping included with any Special Order Items.
Finally, any Special Order Item that is returned after 30 days of being delivered to the customer (regardless as to when the customer actually handles the item) will not be issued a refund but will be subject to an in store credit for the value of the item less 20% Restocking Fee.
RETURNS JUST GOT EASIER!
USE OUR CONVENIENT RETURN LABEL!**
**U.S. Customers Only
--Enclose this Return/Exchange Form in the package with the merchandise you’re returning.
--YOU PAY NOTHING UP-FRONT! Use our convenient pre-paid return label, included in your order, to ship your package. It’s pre-addressed and pre-paid, so you pay nothing up front! Simply attach the label to your return package and give the package to your Postal Carrier or drop it off at any U.S. Post Office location - no need to stand in line!
--The return shipping charge will be deducted from your merchandise credit or refund. Minimum cost for return label use is $5.95
(Please note that some heavier/ larger packages or items shipped directly from the manufacturer or shipped outside the continental United States do not include a pre-paid label.)
MAKE SURE THE PRE-PAID LABEL IS THE RIGHT CHOICE FOR YOU! RETURN LABEL IS BASED ON THE SHIPPING RATE OF YOUR ENTIRE ORIGINAL ORDER.
IF YOU’D RATHER PROVIDE YOUR OWN RETURN SHIPPING, SEND TO: DOGS UNLIMITED | RETURNS & EXCHANGES | 725 CEDAR ST | PO BOX 570 | HUDSON CO 80642
FOR YOUR PROTECTION, ALL PACKAGES SHOULD BE INSURED, REGARDLESS OF WHICH RETURN METHOD YOU USE. We cannot be responsible for lost packages.
If you have any questions or concerns please call us toll free at 800/338-DOGS(3647).
Please click here for our NO HASSLE RETURN FORM